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One of the most satisfying
things about being a consulting company is the opportunity to help
client companies reach their goals. We're very proud of our list
of clients. We have been fortunate to work with companies that are
Silicon Valley legends, as well as companies that you probably have
never heard of. Big or small, successful or struggling, high-tech
or no-tech, they all have given us the opportunity to help them
and to learn from them.
Below is a list of some
of our past and present clients. Each entry briefly describes what
the company does, provides a link to their web site, and gives a
short description of the work we did for them. Some entries also
have a Project Summary link, which provides more details about the
work we have done for the customer.
All trademarks are the
property of their respective companies.
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Actional,
Inc. (www.actional.com)
is a software development company. It provides software
technologies that allow companies to reuse existing
back-end systems such as SAP, Siebel, and PeopleSoft,
as web services.
Expert Support
developed several training courses for Actional’s
most technical products. We wrote the original Control
Broker Service Provider Adapter Development Course and
updated it. We also updated the documentation for Actional’s
customizable object translation system.
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Adaptec,
Inc. (www.adaptec.com)
provides highly available storage access solutions for
high-performance networks, servers, workstations, and
desktops, designed to reliably move, manage, and protect
critical data and digital content.
Expert Support's
production department first created a FrameMaker template
for their documentation department to use and then later
provided an editor to index the FileArray Storage Tool
User’s Guide.
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Adobe
Systems (www.adobe.com)
is a software vendor building award-winning software
solutions for web and print publishing, including Illustrator,
FrameMaker, Photoshop, and Acrobat.
When Adobe
moved to a corporate strategy based on Adobe Acrobat
as the electronic equivalent of paper, they chose Expert
Support to create the training for OEMs and VARs using
the Acrobat API to build enterprise solutions for clients.
Expert Support has built several courses that are used
as a basis for Adobe's Acrobat certification course.
See the Acrobat training at:
http://partners.adobe.com/asn/developer/training/acrobat/main.html.
Expert Support has also helped Adobe write and update
their product documentation for FrameMaker, Acrobat,
and other product APIs.
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Advanced
Technology Staffing (http://www.advancedtalent.com/)
provides technical staffing for technical contractors.
ATS is a professional services company delivering eTechnology
solutions through advanced software domain and technology
experts to clients implementing business-critical eTechnology
initiatives.
Expert Support
provided ATS with two ClearCase consultants who supported
the build and release process for an advanced storage
systems company. These consultants transitioned the
group's entire code base to ClearCase and supported
the build process for nearly two years. Much of this
support was done on a part-time, as-needed basis.
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Agilent
Technologies (www.agilent.com)
provides solutions and technologies in the fields of
communications, electronics, life sciences, and healthcare
to help customers design, build, operate, manage, and
maintain the next generation of communications devices,
networks, and services.
Expert Support
converted a 300-page document from Microsoft Word to
FrameMaker using Agilent’s templates.
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Amdahl
Corporation,
a wholly owned subsidiary of Fujitsu Limited (www.computers.us.fujitsu.com), develops
and deploys systems, services, enterprise-level management
and operational software, professional and consulting
services, and operational support that meet the needs
of the world's most compute-intensive organizations
and environments.
Amdahl was
one of Expert Support’s first customers. We provided
several engineers who helped construct Amdahl’s
hardware diagnostic systems using a variety of Expert
Systems technologies. Most of these systems were able
to analyze error log files that were transmitted back
to Amdahl to determine the type of maintenance that
the system required. The system administration staff
could then visit the site prepared with the parts and
software that were required to make the fixes.
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Apple
Computer, Inc. (www.apple.com)
is a vendor of personal computers and software.
For several
years, Expert Support provided Apple with technical
writers who developed and maintained documentation for
developers. These manuals include the ODF Class Reference,
the ODF Developer’s Guide, the Cyberdog’s
Programmer’s Kit, and the QuickTime Reference Manual.
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Atlantes,
Inc. offered a portal service for both accepting
deliveries and enabling unattended pickups—and
you did not have to be there when the carrier arrives!
Atlantes was a startup company.
Expert Support
worked with the technical and marketing groups to assemble
and organize product documentation.
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Barclays
Global Investors (www.barclays.com)
is a corporate investment firm helping investors around
the world meet their financial goals.
Expert Support
delivered a series of custom FrameMaker training sessions
based on our own training materials and taught their
production group to become more proficient in FrameMaker.
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BD Biosciences
(www.bdbiosciences.com)
provides integrated, high-value products and services
for genomics, proteomics, drug discovery and development,
and cell analysis.
Expert Support
has provided BD Biosciences several rounds of Quadralay
WebWorks Pro consulting sessions, technical writing,
and document editing.
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BeVocal
(www.bevocal.com)
creates voice software that helps telecom companies
deliver voice dialing, messaging, entertainment, and
customer care services.
Expert Support
created and updated a variety of development system
documentation, including the VXML Reference Manual,
the Porting Manual, and the Speaker Verification API
Manual. We also created a variety of technical marketing
documents for them. The excellence of this documentation
was sited as a deciding factor in a published third-party
review of competitive products.
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Cavro
Scientific (www.cavro.com),
a member of the Tecan Group of companies, specializes
in the development, production, and marketing of instruments
and systems designed to provide solutions for diagnostic
and life science laboratories, including precision liquid-handling
instruments and robots.
Expert Support
wrote the product documentation for the first version
of the MiniPrep series of liquid-handling robots. For
the first release of Express, Cavro’s object-oriented
software application for the midrange robots, Expert
Support wrote the Technical Reference and User’s
Guide.
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Celera
Diagnostics (www.celera.com)
is a biotechnology enterprise working in the areas of
genetic research and bioinformatics as well as in vitro
diagnostic (IVD) product development, manufacturing,
registration, and marketing, with a focus on the development
and commercialization of new molecular and protein tests
that provide actionable, medically relevant diagnostic
information.
Expert Support
has assisted Celera Diagnostics with the rewrite of
their entire set of manufacturing procedures to meet
the highest level of FDA requirements for medical diagnostic
products. This project required a redesign of their
documentation process as well as rewriting over 600
documents.
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Chiron
Corporation (www.chiron.com)
participates in three global healthcare businesses:
biopharmaceuticals, blood testing, and vaccines.
Expert Support
wrote their PromptChart product User's Guide and built
the online help systems for the product that was HTML
based.
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Cisco
Systems, Inc. (www.cisco.com)
is the worldwide leader in networking for the Internet.
Expert Support
has worked on several projects with Cisco over the years.
These projects have ranged from developing FrameMaker
templates, to writing documentation, to converting graphic
formats, to analyzing the need for expert systems in
providing support for their products.
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Clarify,
Inc. (www.amdocs.com),
formerly part of Nortel Networks and now part of Amdocs,
is a leading provider of automated, customer-centric
business solutions that integrate your "front office"
functions, improve productivity, and ultimately make
the customer more competitive.
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Convention
Housing Management (www.chmrooms.com)
was formed to offer organizers of large trade shows,
conventions, and conferences a resource for error-free
housing management.
Expert Support
designed and built an application that automates CHM’s
business processes including: hotel inventory management,
group housing and individual reservation management,
client communication, reporting, and revenue management.
In addition, Expert Support built a Web-based application
to automatically generate web sites for conference and
event registration and housing management over the Web.
In addition, we provide a significant amount of IT consulting
and planning to CHM. Project
Summary
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CyberSource
Corporation (www.cybersource.com)
is a global provider of eCommerce transaction services
that enable the secure sale, distribution, and fulfillment
of products and services via the Internet, including
digital products, hard and soft goods, pay-per-use,
and subscription services.
Expert Support
wrote documentation for the CommerceFLEX family of products
that described the products and explained how to use
them. The documentation included read-me-style reference
pages for programming interfaces, detailed how-to information
for programmers, and online help for Web-based interfaces.
We used information provided to us by the software engineers,
typically in the form of interviews, snippits of information
in email messages, copies of white papers created by
the engineers, commented source code, and demos of the
software.
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DHL Worldwide
Express, Inc. (www.dhl-usa.com)
is the world's largest and most experienced international
air express network providing worldwide package and
mail delivery services.
Expert Support
executed a series of projects for DHL. We provided UNIX
system support. We developed and delivered custom courses
in software development methodology and object-oriented
design.
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