Expert Support taught several FrameMaker classes to their technical writing group and also helped them redesign several FrameMaker document templates to be easier to use and more maintainable.

General Magic, Inc. was the Producer of MagicCap operating system for remote computing. General Magic provided voice applications that enabled people to interact with information, the Internet, and telecommunications technology by speaking in a natural voice. General Magic's "magicTalk communications platform" created a natural conversation between people and technology. This platform enabled General Magic to build mass-market voice applications for corporate customers as well as host voice applications in their network operations center.

General Magic, in partnership with the OnStar division of General Motors, was building the voice application behind the Virtual Advisor, which provided hands-free voice-activated access to Web-based information services in vehicles. A voice application service provider offering services and products that enabled people to interact with information and integrate their communications, all by speaking in a natural voice.

Expert Support worked with the General Magic architecture team to write the Design Specification for the Virtual Advisor. Expert Support also provided a senior architectural architect to write a architectural guide for the magicTalk product. Later, Expert Support technical writers wrote the Voice Gateway Functional Description and Installation Manual. In our last project with General Magic we updated the Programmer's Guide and Talklet's Reference for V2.0.

Genesys Conferencing (www.genesys.com) provides interaction management solutions for the enterprise contact center, e-businesses, and service providers. Their telecommunications architecture enables their solutions to be interoperable with multiple switches, platforms, databases, and third-party interaction management applications.

Expert Support wrote marketing white papers for their High Availability capability, and for the architecture framework.

At Handspring, Expert Support completed a set of HTML helps and companion user guide for Handspring's Tracker. This is a bug-tracking system based on software from Mozilla Organization. We wrote an HTML guide for Handspring's localization framework and editor tools. This guide describes Handspring's internal process for developing and localizing device applications, and consolidates information on appropriate tools. This document is for internal application developers and external localizers.

Hewlett-Packard Company (www.hp.com) is a leading provider of computer workstations, servers, and scientific instruments.

For over 10 years, Expert Support has provided HP with a number of different services. We have primarily been involved with HP's training organization and have provided both technical writing and training development services for a large variety of products.

Highlights of this work include a "train-the-trainers" program for HP-UX system administrators, and document work associated with the "Self-maintainer" CD program. Most recently, we have been writing white papers about recent developments in supply-chain management and processes.

Hitachi Data Systems (www.hitachidatasystems.com) delivers a wide range of information technology solutions worldwide, including storage systems, and comprehensive software and services.

@Home Networks offered exclusive broadband programming from Excite and constant, unlimited access to the Internet.

Expert Support worked with the IT group to establish a standard repository for documents and standard templates, so that IT could control the source of the documents, and give users access from the @Home intranet. After this project, Expert Support wrote the Operator's manual for the next generation of IT systems for use by @Home system administration staff.

Hummingbird Ltd (www.hummingbird.com) (formerly Common Ground Software, before that No Hands Software) is a leader in the development of enterprise software solutions that provide access to all business-critical information and resources.

After purchase of NoHands solutions and their Common Ground product, Expert Support updated the Common Ground documentation set to reflect the newest version of the application, ported the documents to be in the Hummingbird document templates, and then handed future maintenance of the manuals over to the Hummingbird staff.

Icarian (www.icarian.com), now part of Workstream, provides an innovative technology solution delivered over the Web, designed to streamline and integrate the workforce lifecycle, for faster, proven results through active collaboration.

Expert Support documented the architecture and design of a highly complex portion of their Java-based core application.

Integral Development Corp. (www.integral.com) develops the software and services that power capital markets e-commerce.

Expert Support created a FrameMaker style guide and FrameMaker template; prepared a three-volume, 900-page book for final production, including editing, formatting, indexing, graphics creation, and conversion to HTML; and converted a 130-page FrameMaker document to MS Word.

IntelliCorp (www.intellicorp.com) offers a comprehensive suite of business process management, application integration and customer relationship management tools, training, and consulting to accelerate the drive towards e-business.

Intelligent Electronics provided information technology products, hardware, software, and professional services directly to companies using technology to create efficiency.

Interval Logic Corporation (www.brooks-pri.com), now part of Brooks-Pri Automation, provides high-performance advanced planning and scheduling software for the semiconductor industry, tailored expressly for integrated circuit manufacturers from the ground up.

Intrinsa (PREfixCo), now part of WindRiver, offered a new way for software development teams to find and fix a wide range of C and C++ run-time and interface defects immediately after they are introduced (when they are easiest and least expensive to fix), working as an automatic code reviewer—without test cases, without modifying the code, and without changing how developers work.

Expert Support wrote the technical white paper describing how PREfix worked and provided technical writing assistance to the product documentation team. Expert Support provided a variety of technical staff to both Intrinsa and Intrinsa's customers. For Intrinsa's own engineering team we provided a QA manager and a UI designer. For Intrinsa's largest customer, Cisco, we provided a configuration specialist, a project manager, and a program manager

Inxight Software, Inc. (www.inxight.com) developers of LinguistX Platform, a suite of multilingual text services. Services include automatic language identification, tokenization, stemming, part-of-speech tagging, and noun/phrase extraction—all of which are critical to search and text mining.

Expert Support wrote the LinguistX Platform product documentation and performed all the production tasks including template conversion and HTML conversion.