Senior Technical Writer, Web Site/User Interface Designer

Cheryl Jasper has over 20 years of experience as both an individual contributor and as a manager of technical documentation, training, technical support, and quality assurance. She has been involved in all phases of the product development life cycle for both custom-built and commercially available products for a range of very technical to non-technical users.

During her first year and a half at Expert Support, Cheryl was one of our account managers, responsible for our documentation, training, and production services. Since early 1997, she has developed printed, online, and web-based documentation for a variety of hardware and software products and services. In addition, Cheryl has extensive experience with user interface design for web sites and software applications.

In addition to computer-related documentation, Cheryl has had a significant role in designing, developing, and producing quality assurance documents that conform to FDA, ISO, and GMP standards for major biotech firms in the bay area. She has also been involved with several 510(k) submissions to the FDA for medical device manufacturers.

A smattering of Cheryl's most recent work includes:

• Wrote much of the content for Yahoo! online tutorials for Yahoo! Mail, Yahoo! Messenger, Yahoo! Browser, Yahoo! Address Book, and other member applications. Ported these tutorials for Yahoo! partners, including SBC, Verizon, Rogers (in Canada), and BT (in the UK). (ongoing projects)
• Wrote and designed all online help and printable documentation for Vontu products, a series of network-based data security products (hardware and software) that expose confidential information on unprotected file servers, web servers, and desktops, monitor network traffic for confidential data, and prevent confidential data from ever leaving the company. Updated documentation for four releases.
• Designed and wrote all documentation for FileMaker's applications for business-specific tasks. Contributed to user interface and functional design for these applications. Updated documentation for three releases.
• Served as lead writer and project manager for a very large process documentation project for Celera Diagnostics. Redesigned manufacturing processes and developed quality system documents for all FDA-regulated procedures, ensuring the company's compliance with FDA regulations, ISO standards, and GMP. Produced over 2000 documents, including standard operating procedures, manufacturing instructions, test methodologies, quality control specifications, and equipment procedures.
• Wrote customer and technical documentation for Ricoh's eCabinet, a network-based document management system designed to capture, digitally file, and search documents. Responsible for all printed documentation and online help (developed in HTML and RoboHELP for Windows), SDK documentation, and an internal technical guide to how the eCabinet works.
• Wrote documentation for the eCabinet plug-in for Ricoh's DeskTopBinder product.
• Designed and prototyped the user interface for Ricoh's NOMA, a web-based, enterprise-wide device relationship management (DRM) tool for networked office peripherals.
• Member of the software design team for one of Varian Oncology Systems' major radiation therapy treatment delivery systems; wrote the documentation for that product's 510(k) submission, which later won FDA approval for a multi-million dollar development project.
• Wrote the product documentation for Phormax's (now owned by Alara) 510(k) submission to the FDA for approval to build a computed radiography (CR) imaging system which generates direct digital, filmless, two-dimensional radiographs for general use in the x-ray imaging market.
• Developed the content for a 4-day vRep developer training course for Neuromedia (later NativeMinds; appears to have disappeared from the market now) and wrote the associated participant guide. vRep was a web-based "bot" that users could program with a question taxonomy that mapped similar questions back to a core answer, making it possible to provide answers to thousands of questions with only hundreds of answers.
• Designed user interfaces and wrote functional specifications for several courseware development tools used by Pensare (now defunct) and their customers to create web-based management training courses, including survey builder and skill builder workshop tools.
• Wrote and produced a suite of printable and online documentation for Verano's Iluminar, a data security system, including documentation of both server administration and client applications.
• Contributed to the documentation for NetMetrix, a network performance management system for Hewlett-Packard (now Agilent Technologies).
• Produced a series of ScreenCam "movies" as product demos for Business Evolution (now part of Kana Communications).

During the 13 years prior to joining Expert Support, Cheryl developed her technical and managerial skills in the following ways:

• Established and managed the documentation, technical support, and quality assurance groups for MathWorks, the leading developer of numerical calculation and data visualization software used by the scientific and engineering communities.
• Managed the development and production of a 3200-page, 16-volume documentation set for ClarifyCRM, a complex client-server, relational database application now owned by Amdocs.
• Managed the documentation, training, and customer support groups for Mirror Systems, a custom software developer who produced some of the earliest multimedia titles using their own proprietary authoring system.
• Co-founded Choice Documentation, providing documentation services for systems and software companies in the Boston area in the early 1980s.

Cheryl is proficient on Windows, Macintosh, and Unix platforms, prefers to edit HTML directly (although she has used several HTML editors), and makes extensive use of FrameMaker, Word, RoboHELP, RoboHTML, Visio Pro, Photoshop, and WinCVS in her work.

In addition to her work for Expert Support, Cheryl spends a lot of time in the world of photography and web site design and development. To see some of her work in these areas, please visit her web site design and photography web sites.