Product Manager

Doug learned to program computers as a high school student in 1967 and has been working with them ever since. He programmed professionally for a while in the wild and wooly days of the 70s, and 80s, then decided he wanted to spend more time talking to humans. For the last 15 years, he has specialized in understanding technical issues and explaining those technical issues to others or managing organizations that understand and explain technical issues to humans.

In the late 80s, Doug managed and built the technical support, sales support, training, QA and documentation departments for IntelliCorp, an artificial intelligence software company. Doug learned object-oriented software techniques at IntelliCorp in 1984 and still thinks they are one of the sanest things to happen to computer programming in the last 25 years. After IntelliCorp, Doug was one of the original employees of Qualix Group, a client-server software publisher, where he managed and built the technical support and sales support organization.

Doug manages most of the software documentation projects at Expert Support. In addition to his work at Expert Support, Doug also writes a column on Java for Boardwatch magazine. He is also writing a book on Java application development for O'Reilly and Associates.

Prior to Expert Support, Doug was owner of The Smalltalk Store, a mail-order source for Smalltalk software. While running The Smalltalk Store, Doug did all sorts of nasty technical work, including printing a technical newsletter, managing a web server, and writing database applications. Before The Smalltalk Store, Doug was Vice President of Training and Support for Qualix Group. At IntelliCorp, Doug held several positions, including Director of Product Services and Director of Business Development.

Doug has a Ph.D. in Cognitive Science from the University of California at Irvine and a BA from Yale University.