Senior Engineer and Training Developer

Shoko has been developing commercial software applications, creating training courses, and writing technical documentation since 1983. Shoko has expertise in all aspects of a project life cycle, including requirements analysis, design, project planning, implementation, testing, and deployment. Her development experience enables her to quickly understand software products and methodologies and produce effective task-based training and user guides.

Shoko has been with Expert Support since 1994 and has worked on a variety of projects:

• PulseMD—Shoko developed a web interface for medical clinic personnel using VBScript and Active Server Pages. This web interface ran against a Microsoft Access 2000 database. Medical clinic personnel use this application to create and edit patients, schedule patient visits, create custom prescription profiles, and create custom billing (CPT) and diagnosis (ICD9) code profiles. Shoko also implemented VB (Visual Basic) components to process XML data files and reformat data for import into a Palm handheld device.
• Matteson Realty Services—Shoko designed and developed a custom Microsoft Access 97 application consisting of forms, reports and Visual Basic for Applications modules to manage investor information such as determining portfolio valuation, calculating quarterly distributions, calculating investor’s share of property sales, recording individual investor sales and purchases, etc. The database schema contains 24 tables. Shoko was also instrumental in leading this company into the information age by computerizng their business operation. This project required analysis of the current business practices of the firm, configuring a property management software package, documenting the configuration, evaluating hardware and software purchases, converting managed properties to the new mode of operation, and training property personnel.
• Network Appliance—Shoko developed a custom Microsoft Access 97 application to generate five different price lists for Network Appliance’s many product offerings.
• RightWorks—Shoko designed and developed a three-day course to teach business partners how to use RightWorks, a business-to-business (B2B) procurement software. She developed the first version of this course in one week. She also rewrote substantial portions of the User Guide while also updating it for the most recent version of RightWorks.
• Cavro—Shoko created a tutorial application and wrote a tutorial for Cavro Express. Cavro Express is a software package, based on VB COM objects, that controls the operations of a micropipetting laboratory robot. The tutorial application implemented a QUANTA Lite Enzyme Linked Immunosorbent Assay (ELISA) to detect particular antibodies in human serum. The tutorial led people who were somewhat familiar with VB through the process of creating a VB program using the Express COM objects.
• Platinum—Shoko designed and developed a three-day course to teach engineers how to use ObjectPro, an object-oriented development environment/tool.
• Objectivity—Shoko designed and developed a three-day course to teach engineers how to use Objectivity for Java, the Java interface to an object-oriented.
• Xidak—Shoko designed and developed a three-day course to teach engineers how to use an object/relational hybrid database product.
• @Home—Wrote a system administration and operations guide for @Home’s internal order-entry system.

Prior to Expert Support, Shoko was a Project Manager at Consilium. Shoko worked on a Manufacturing Execution System called FlowStream, an object-oriented client-server application developed in C++ and Motif. Shoko oversaw a staff of up to 15 engineers. She was responsible for the design and development of key pieces of functionality that included reservation and dispensing of raw materials used in production, scheduling, object editors, and dispatching.

At Teknowledge, where Shoko worked as a Project Leader and Knowledge Engineer, she was involved in the requirements analysis, design, and implementation of small- and large-scale commercial applications for companies like General Motors and Owens Corning Fiberglas.

Shoko also supervised curriculum development teams in the design and development of several two-week training courses for Teknowledge’s expert system development products.

When Shoko isn’t working at her paying job, she is busy raising her two daughters, gardening, and dreaming of the day that she can travel internationally again.