Web-based Executive
Training Development
Pensare developed a complicated
set of web-based technologies not only for creating courses, but
knowledge communities to support the education of individuals within
a corporation. In addition to interactive courses that presented
knowledge in an effective and entertaining manner, there were also
means by which individuals could find and communicate with experts
in their corporation's best practices.
Pensare also worked with
area experts in a variety of business-related topic areas to develop
state-of-the-art courseware to be used by business.
Expert Support's projects
at Pensare fell into three main areas:
Curriculum
Development
Expert Support consultants
worked as members of several product teams to develop web-based
executive business training modules. Our roles as instructional
designers and content developers had us working directly with the
subject matter experts (business school professors), as well as
platform engineering, course engineering, graphics/media, and marketing
counterparts within Pensare, to create original course materials
for intranet delivery.
The deliverables for
these projects included requirements documents, design documents,
HTML prototypes, scripts, storyboards, functional specifications,
and test plans.
Courseware
Tools Design
Expert Support consultants
had lead roles in designing tool templates for the Pensare P3 (XML)
platform, which enabled much quicker development of custom performance
tools as part of the course materials. We were responsible for interviewing
the curriculum development staff to determine product requirements,
for authoring and maintaining the design documents (under the supervision
of the Pensare technical lead), and for conducting design reviews
with the engineers who would be coding the templates.
Technical
Documentation
Expert Support consultants
developed the documentation plan, managed the project team, and
served as major contributors on a project documenting XML tool
templates for the Pensare Learning Platform. This assignment required
that we design a set of 11 documents (one overview document, plus
one User Guide and one Reference Guide for each of five XML templates)
to be configured from a single body of content units, where some
units were shared by multiple documents and others were unique to
single documents.
In developing content,
we had to relate comparable information in different ways to different
potential audiences. For example, we presented material as functional
descriptions for instructional designers and project managers and
as XML element definitions to implementors. We also designed and
prepared the documents for delivery in both hardcopy and PDF formats.
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