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If any of these problems
seem familiar, you should be talking to Expert Support about your
documentation needs. We have provided technical writing services
and documentation help to over 100 companies
since we began business in 1990. Expert Support is a professional
consulting company, with a distinguished track record, that is capable
of delivering exceptional documents for our customers.
Expert Support isn't a lame job shop that sends you a resume for whatever writer is on the top of the stack.
We carefully select a writer or writing team to meet your needs from our group of exceptional employees.
We would rather turn down a job than put the wrong person on it. Since 1990, we have recruited, developed,
and trained our staff to be some of the best technical writers in the business.
Whenever I have ESI writers on a project,
I know I will
get quality documentation
when we need it.
—
Patricia Eastman, Nortel Networks (formerly Clarify)
Expert Support is a full-service documentation resource. We have experience writing many
different types of documents, for a variety of audiences, delivering on many types of
media, using a large variety of tools. Our services span the entire life cycle of document production, from planning to publication. We assume as much of the product management as you want to delegate.
Document Types. We
have written many different types of documents, including user guides,
reference manuals, installation manuals, administration manuals,
white papers, marketing materials, help files, web pages, and procedure
manuals. We have done literally hundreds of projects. We are specialists
in software documentation. In Silicon Valley, we are the first place
to call to find technically sophisticated writers who can really
deliver first-rate documentation for software developers (such as
API guides and specification docs).
The
high value of your company is with the quality of your
people helping us deliver sophisticated and complex
documentation to our customers. Thank you.
—Jacques Darakadjian, Objectivity
Range of Services. Beyond technical writing, Expert Support can provide a wide variety of other
documentation-related services. We can create product documentation plans, design and create
documentation templates, provide developmental edits, create graphics, copy-edit drafts,
index documents, convert documents from one software platform to another, and create on-line help
from “printed” manuals.
Audience. We
have developed high-quality documentation for many different audiences:
developers, end users, sales people, scientists, researchers, executives,
patients, and doctors. We make sure that the staff we provide understands
your audience so that the documents we produce are relevant to and
appropriate for your intended audience.
Media. We have prepared documents to be printed in black and white, spot colors,
and four colors. We have done on-line documentation in Windows Help, HTML help, PDF, and
HTML among others. We know how to get one source file to generate multiple document formats.
You
consistently deliver the best.
—Ken Ratton, Trilogy
How Do We Consistently Deliver the Best?
Over the years we have developed project management practices, document development
methodologies, and tool mastery that help us deliver high-quality work at a fair price. Our Account Managers ensure that our staff use these practices on every
project.
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