How do I update my personal details (name, address, phone)? | XS
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How Do I Update My Personal Details (Name, Address, Phone)?

Please be aware that the email address associated with the account cannot be changed. However, phone numbers and addresses can be updated.

To update your phone number or address, please send an email to [email protected] from your registered email address.

Make sure to include the following details:

  • Your account number
  • Old and new phone number (or old and new address, depending on the change required)
  • Reason for the change
  • ID/Passport number
  • Full name
  • Date of birth

Our team will process your request and update your information accordingly.

XS Help Center

Need assistance? XS provides 24/5 expert support, anytime, anywhere in the world.