Two-Factor Authentication (2FA)

Q: How do I enable or manage two-factor authentication (2FA)?

To set up two-factor authentication for your account, follow the below steps:Go to your account and click on “Profile”.Scroll to “Two-Factor Authentication” and select “Settings.”Choose “Enable two-factor authentication via Google Authenticator.”Download the Google Authenticator app on your phone, scan the QR code, enter the code displayed in the app, and click “Enable.”

Q: What are backup codes and how do I use them?

If you lose your phones or otherwise cannot get codes via Google Authenticator or e-mail, you can use backup codes to sign in.

Q: Can I recover my account if I lose access to my registered email?

To recover your account, please contact our support team via live chat or email at support@xs.com. We will guide you through our internal process to address this matter.