You can find platform logs for troubleshooting in the following locations on both MT4 and MT5:

Desktop(MT4and MT5):

• Open the Platform: Launch your MT4/MT5 terminal.
• Access Data Folder: In the top menu, click File -> Open Data Folder.
• Locate Logs Folder:
• Platform Logs: Open the Logs folder for general, day-to-day terminal actions.
• Expert Advisor (EA) Logs: Go to MQL4 -> Logs (for MT4) or MQL5 -> Logs (for MT5) for robot-specific activity.

Android (MT4 and MT5)

• Open the MetaTrader app and tap the Menu icon (top-left corner).
• Select Journal (sometimes found inside the Settings menu).
• Tap the Calendar icon (top-right) to select the date of the log you wish to view.
• Tap the Mail icon to send the log file via email to yourself or support.

iOS (iPhone/iPad - MT4 and MT5)

• Open the app and tap Settings in the bottom navigation bar.
• Select Journal.
• Switch between dates using the arrows at the bottom of the window.
• Tap the Share icon (top-right) to email the log file.